- BSBSMB407A - Manage a small team
Manage a small team
Issue Date: March 2023
This work is undertaken by individuals who operate a small business.
The unit is suitable for existing micro and small businesses or a department in a larger organisation.
This unit describes the performance outcomes, skills and knowledge required to plan for the management of and to manage staff. It involves industrial relations, staff selection, staff records, induction, training, team development and career planning to enhance business operations through retaining a competent, committed and motivated team in the workplace.
Specific legal requirements apply to the management of a small business.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
This unit contains employability skills.
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
managing a small team including staff selection, staff records, induction, training and development
developing and maintaining team performance to enhance business operations
knowledge of relevant legislative requirements affecting business operation.
Context of and specific resources for assessment
Assessment must ensure:
access to relevant documentation
candidate's individual circumstances and work in the context of running a small business, are the basis for assessment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
portfolio of evidence including staff policies and records, and contingency plans
oral or written questioning to assess knowledge of staff recruitment procedures, staff development and review programs
review of job/position descriptions and selection criteria developed
review of documentation monitoring and reviewing staff turnover rate.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBSMB405A Monitor and manage small business operations.
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
analytical skills to identify workplace skill gaps
communication skills to relate to staff
conflict resolution skills
literacy skills to interpret legal requirements, to compile reports and to prepare a job/position description
team building and motivation skills.
commonwealth, state/territory and local government legislative requirements relating to business operation, especially in regard to occupational health and safety (OHS) and environmental issues, equal employment opportunity (EEO), industrial relations and anti-discrimination
OHS responsibilities and procedures for managing hazards
relevant industry awards/enterprise agreements
staff development and career planning
staff counselling, grievance and disciplinary procedures
unfair dismissal legislation and procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Staffing requirements may include:
full-time, part-time, permanent, temporary or casual
number of staff
responsibilities, competencies required
self, other owners, family and/or friends
sub-contractors or external advisors/consultants
time commitment, performance expectations
Policies and procedures must include:
complaint and grievance procedures
culturally appropriate entitlements e.g. funeral leave, national/religious days
culturally appropriate procedures e.g. how business will enact cultural requirements for relationships between owner/operator, employees and service providers
employment conditions, equal opportunity, anti-discrimination, cultural diversity
induction and training
recruitment and selection
Staff development program and career paths may include
attendance at courses
Advertising staff vacancies may include:
electronic (radio, television and internet)
Industrial relations may include:
awards and/or industrial agreements and relevant industrial instruments
counselling, dismissal procedures
Legal requirements and codes of practice may include:
award and enterprise agreements and relevant industrial instruments
commonwealth, state/territory and local government legislative requirements affecting business operation, especially in regard to OHS and environmental issues, EEO, industrial relations and anti-discrimination
relevant industry codes of practice
Staff records system must include:
disciplinary and grievance procedures
employee records (including tax file number, remuneration, leave and training records)
records of taxation and superannuation payments made
Performance measures may include:
overall staff productivity
percentage of chargeable hours/days per week
performance of key people
ratio of direct workers to those who support, supervise or manage them
ratio of sales dollars per employee
staff morale, work ethic, work satisfaction
Contingency plans may include:
accidents or emergencies
unpredicted customer demand/busy periods
unpredicted staff shortages
Team members may include:
employees, trainees/apprentices, sub-contractors or external advisers/consultants
owner/s, partners, family members
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
|Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice||Yes||No||Comments/feedback|
|Determine staffing requirements to allow the business to run effectively, in accordance with the business requirements as outlined in the business plan|
|Identify and compare the existing skills/competencies of owner/s and staff with business requirements to identify any gaps|
|Develop policies and procedures for owner/s and staff, in accordance with the business plan|
|Develop job/position descriptions, competencies required and selection criteria to meet the needs of the business|
|Judge information obtained from each candidate against specified selection criteria and decide selection in accordance with business needs and legal requirements|
|Induct new staff members in accordance with the policies and procedures of the business|
|Make team members aware of their responsibilities and performance requirements as soon as practicable and take opportunities to coach team members who are unfamiliar with the procedures of the business|
|Develop and implement a staff development program and career paths based on the requirements of business and staff competencies|
|Advertise staff vacancies appropriately in accordance with staffing plan|
|Clarify workplace rights and obligations of employers and employees, in accordance with legal requirements and codes of practice|
|Counsel staff, if required, in a positive and constructive manner and record outcomes accurately|
|Develop staff records system to provide timely and accurate information, in accordance with confidentiality, legal and taxation requirements|
|Monitor and accurately maintain the system for recording and retrieving personnel and payroll information and seek specialist advice where required|
|Regularly review contribution and skills of self and other team members to ensure performance is in line with agreed performance measures|
|Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the business|
|Support and encourage staff, and acknowledge and reward their contribution to the business|
|Regularly provide opportunities for staff to discuss work related issues|
|Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required|
|Develop positive and constructive relationships with and between team members|
|Review and update team objectives in support of business goals on a regular basis in consultation with team members|
|Identify strengths and weaknesses of team against current and expected work requirements|
|Schedule time, on a regular basis, for team members to review work operations in order to maintain and improve operational efficiency|
|Encourage team members to monitor their own performance, suggest improvements and to identify professional development needs, in accordance with personal and business requirements|
|Monitor and review staff turnover rate|
Assessment Cover Sheet
BSBSMB407A - Manage a small team
Assessment task 1: [title]
I declare that the assessment tasks submitted for this unit are my own work.
Result: Competent Not yet competent
Feedback to student
Assessment Record Sheet
BSBSMB407A - Manage a small team
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent