Assessor Resource

Participate effectively in the work environment

Assessment tool

Version 1.0
Issue Date: May 2022

The skills described in this unit may be applied across a range of community services workplace contexts

This unit describes the knowledge and skills required to work effectively as an individual and in work groups to contribute to achievement of organisation objectives

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Not Applicable

Employability Skills

This unit contains Employability Skills

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Assessment must include working with both individuals and work groups in the organisation/ service and under the normal range of workplace conditions

This may include the use of languages other than English and alternative communication systems

Assessment is recommended to be conducted on more than one occasion or information for assessment gathered over time

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace environment, especially testimonials from colleagues

Related units:

This unit should be assessed in conjunction with other compulsory units packaged in a qualification

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Legislation relevant to organisation and work carried out, including work health and safety (WHS) and privacy/confidentiality

Organisation mission, philosophy, organisation structure, policies and procedures

Relevance of the work role and functions to maintaining sustainability of the workplace, including environmental, economic, workforce and social sustainability

Essential skills:

It is critical that the candidate demonstrate the ability to:

Carry out work within own role, responsibilities and organisation objectives in an effective manner

Interact in a cooperative manner with both individuals and work groups

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

awareness and understanding of effective teams operation

time management and work planning

basic negotiation

effective communication and interpersonal relationship

safe and effective use of relevant information technology in line with OHS guidelines

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

The contexts for working with others include:

Full time, part time, casual employee of a government or non government organisation

Working within a voluntary capacity for an organisation

Working with others will be carried out within requirements established by:

Organisation policy and procedures

Relevant program standards

State and commonwealth legislation

Organisation requirements/ constraints may include:


Other resources


Resources may be:

Cleaning equipment

Financial assistance for programs

Office supplies


Organisation practices dealing with shortages of resources may include:

Ordering more supplies

Telling a supervisor

Writing submissions or requests for additional resources

Report to supervisors may be:

Email and electronic transfers

Provided in person or by telephone

Provided in writing or using workplace forms e.g. Memos, notes

Through discussion

Need for additional support may be communicated:

Conveyed in verbal exchanges

During meetings

In writing according to organisation practices

Share information with othersmay be:

By note/message/memo

Email and electronic transfers

In person or by phone

Organisation policies and practices include those relating to:

Equal employment opportunity

First aid

Grievance resolution

Infection control


Workplace behaviour

Workplace harassment

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify own job responsibilities and their contribution to service delivery 
Work within defined job role and responsibilities 
Seek assistance and direction and obtain as required 
Work in a manner that complements that of others according to policies and rules of workplace practice 
Complete activities to standard expected in workplace 
Carry out set tasks in a positive and courteous manner 
Identify resources needed to carry out own work duties 
Deal with shortages of resources according to organisation practices 
Keep work area well organised and safe in accordance with relevant standards/policies 
Monitor own work according to requirements for job quality and customer service 
Plan work activities to achieve individual objectives and organisation expectations 
Report to supervisor when work requirements are unable to be met 
Clearly communicate to supervisor/appropriate person, need for additional support to improve performance 
Report need for training to supervisor, as required 
Undertake training as appropriate 
Take opportunities for support and supervision as required 
Use problem solving when necessary so work is completed according to organisation policies and practices 
Demonstrate respect for individual differences of workers in workplace relationships 
Demonstrate understanding and application of the value of cultural differences and diversity when working with others 
Identify and show respect for different roles and responsibilities 
Behave appropriately in the workplace, in a manner likely to promote cooperation 
Share information with others in order to complete set activities 
Report conflicts in the workplace to supervisor 
Report concerns regarding administrative policies, practices and procedures to supervisor 
Report concerns regarding job responsibilities to supervisor 
Provide information, ideas and suggestions to supervisor when requested 
Participate in staff meetings/working groups, if required 


Assessment Cover Sheet

CHCORG303C - Participate effectively in the work environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student









Assessor name:



Assessment Record Sheet

CHCORG303C - Participate effectively in the work environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:









Overall assessment result: Competent Not yet competent

Assessor name:



Student signature: