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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Contribute to the effective operation of the workgroup
  2. Review and develop own work performance
  3. Work cooperatively with others
  4. Contribute to the development of policies, practices and structures of an organisation

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Legislation relevant to organisation and work carried out including work health and safety WHS and privacyconfidentiality

Organisation mission philosophy organisation structure policies and procedures

Relevance of the work role and functions to maintaining sustainability of the workplace including environmental economic workforce and social sustainability

Essential skills

It is critical that the candidate demonstrate the ability to

Carry out work within own role responsibilities and organisation objectives in an effective manner

Interact in a cooperative manner with both individuals and work groups

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

awareness and understanding of effective teams operation

time management and work planning

basic negotiation

effective communication and interpersonal relationship

safe and effective use of relevant information technology in line with OHS guidelines

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Assessment must include working with both individuals and work groups in the organisation service and under the normal range of workplace conditions

This may include the use of languages other than English and alternative communication systems

Assessment is recommended to be conducted on more than one occasion or information for assessment gathered over time

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning and evidence gathered from the workplace environment especially testimonials from colleagues

Related units

This unit should be assessed in conjunction with other compulsory units packaged in a qualification

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

The contexts for working with others include:

Full time, part time, casual employee of a government or non government organisation

Working within a voluntary capacity for an organisation

Working with others will be carried out within requirements established by:

Organisation policy and procedures

Relevant program standards

State and commonwealth legislation

Organisation requirements/ constraints may include:


Other resources


Resources may be:

Cleaning equipment

Financial assistance for programs

Office supplies


Organisation practices dealing with shortages of resources may include:

Ordering more supplies

Telling a supervisor

Writing submissions or requests for additional resources

Report to supervisors may be:

Email and electronic transfers

Provided in person or by telephone

Provided in writing or using workplace forms e.g. Memos, notes

Through discussion

Need for additional support may be communicated:

Conveyed in verbal exchanges

During meetings

In writing according to organisation practices

Share information with othersmay be:

By note/message/memo

Email and electronic transfers

In person or by phone

Organisation policies and practices include those relating to:

Equal employment opportunity

First aid

Grievance resolution

Infection control


Workplace behaviour

Workplace harassment