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Elements and Performance Criteria

  1. Observe basic safety procedures.
  2. Observe basic emergency procedures.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

interpersonal communication skills to

report unsafe work practices faulty plant and equipment and incidents and accidents through clear and direct communication

share information

use and interpret nonverbal communication

locating and using safety alarms fire extinguishers and emergency exits

identifying hazardous goods and substances

interpreting symbols used for OHS signage

storing and using chemicals and hazardous substances

handling broken or damaged equipment

manual handling procedures

using personal protective gear and equipment

appropriate waste disposal

literacy skills in regard to reading and interpreting instructions

numeracy skills in regard to estimating weights size quantities and mixtures

The following knowledge must be assessed as part of this unit

store policies and procedures in regard to

OHS and emergency procedures

state and territory legislation and regulations

rights and responsibilities of designated personnel responsible for health and safety in the workplace

relevant industry codes of practice

management of OHS including

communication and consultation processes

reporting procedures

manual handling procedures

interpreting symbols for OHS signage

first aid procedures

identification of hazards in the workplace including

managing broken or of faulty equipment

storage of dangerous goods and hazardous substances

fire chemical and electrical hazards

spills and leakage of materials


slip trips and falls

controlling risks through the hierarchy of control including

eliminating hazards

isolating hazards

use of engineering controls

use of administrative controls

appropriate use of personal protective clothing

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applies safe working practices in all areas of the store according to OHS legislation and codes of practice

applies appropriate store policies and procedures and legislative requirements in regard to following basic safety procedures and for reporting faults and problems to relevant person department or committee

identifies hazardous situations and rectifies where appropriate or reports to the relevant personnel according to store policy and procedures

reads interprets and applies manufacturer instructions for storage and use of hazardous goods

knows store policies and procedures with regard to emergency situations evacuation or accident and illness in the store

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

suitable equipment and materials for lifting

relevant documentation such as

store policy and procedures manuals

manufacturer instructions and operation manuals

OHS regulations

legislation and statutory requirements

industry codes of practice

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

a role play

thirdparty reports from a supervisor

customer feedback

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXCOMA Communicate in the workplace

SIRXCOM001A Communicate in the workplace

SIRXINDA Work effectively in a retail environment

SIRXIND001A Work effectively in a retail environment

SIRXCLMA Organise and maintain work areas

SIRXCLM001A Organise and maintain work areas

SIRXICTA Operate retail technology

SIRXICT001A Operate retail technology.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Safety procedures may include:

hazard identification, e.g. workplace inspections

evacuation involving staff or customers

emergency, fire and accident procedures

personal safety procedures

stress management

procedures for the use of personal protective clothing and equipment

issue resolution procedures

reporting incidents and accidents in the workplace.

Unsafe working practices may deal with but are not restricted to:

sharp cutting tools and instruments

electricity and water

damaged packing material or containers

toxic substances

inflammable materials and fire hazards

lifting practices

spillages, waste and debris



broken or damaged equipment

glue guns


Checking plant and equipment may include:

guarding of machinery

sharp cutting tools and instruments

broken or damaged equipment

damaged packing material or containers.

Store policy and procedures related to OHS may deal with:

federal, state or territory and local OHS legislation

basic safety procedures

emergency procedures

safe manual handling and lifting

dangerous goods

customers and staff

equipment and tools



Safe manual handling practices may include:

lifting or shifting practices

use of equipment such as ladders and trolleys

job procedures.

Designated personnel may include:

safety representative


team leader


Consultative processes may include:

minutes from staff meetings, OHS meetings

identification of health and safety representatives

suggestions from staff for improving tasks and procedures.

Emergency procedures may relate to:




storms and cyclones

store evacuation

armed hold-up.