Certificate IV in Automotive Management

This qualification covers the skills and knowledge required to perform management roles in an automotive retail, service and repair environment.

Job roles/employment outcomes

The Certificate IV in Automotive Management is intended to prepare new employees or recognise and develop existing workers who are performing management roles in the automotive retail, service and repair industry.

Employment outcomes targeted by this qualification include:

business manager

sales manager

customer service manager.

This qualification is suitable for an Australian Apprenticeship pathway.


Packaging Rules

To be awarded the Certificate IV in Automotive Management, competency must be achieved in twenty (20) units of competency.

two (2) core units of competency

eighteen (18) elective units of competency, as specified below.

a minimum of fifteen (15) elective units of competency from Group A

a maximum of three (3) elective units of competency from Group B, drawn from any combination of:

units not already chosen from Group A

relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate III, IV and Diploma qualifications

a maximum of eight (8) elective units may be selected from units aligned to Certificate III qualifications

maximum of two (2) elective units may be selected from units aligned to Diploma qualifications.


Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.

Core units of competency

Complete the following the two (2) units of competency.

add topic AURC472082A

Plan and manage compliance with environmental regulations in a workplace or business

add topic BSBOHS407A

Monitor a safe workplace

Elective units of competency

Group A - Elective units

Complete a minimum of fifteen (15) units of competency from the following list.

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Determine legal aspects of an automotive service and repair contract

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Determine retail rates for work

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Apply relevant finance, leasing and insurance contracts/policies

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Conduct information sessions

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Adapt work processes to new technologies

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Inspect technical quality of work

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Maintain quality systems

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Establish customer requirements of a complex nature

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Build customer relations

add topic AURC363337A

Maintain business image

add topic AURC365722A

Estimate complex jobs

add topic AURC456633A

Investigate and assess automotive insurance claims

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Recover claim losses

add topic AURC463238B

Manage complex customer issues

add topic AURC561614A

Contribute to business improvement

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Determine used motor vehicle stock requirements

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Wholesale used motor vehicle stock

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Coordinate business resources

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Originate and develop concepts

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Coordinate implementation of customer service strategies

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Manage quality customer service

add topic BSBFIA401A

Prepare financial reports

add topic BSBFIM501A

Manage budgets and financial plans

add topic BSBFLM312C

Contribute to team effectiveness

add topic BSBFRA403B

Manage relationship with franchisor

add topic BSBHRM402A

Recruit, select and induct staff

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Manage remuneration and employee benefits

add topic BSBINM401A

Implement workplace information system

add topic BSBINM501A

Manage an information or knowledge management system

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Promote innovation in a team environment

add topic BSBINN502A

Build and sustain an innovative work environment

add topic BSBITA401A

Design databases

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Conduct online transactions

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Maintain business technology

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Develop teams and individuals

add topic BSBLED501A

Develop a workplace learning environment

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Implement operational plan

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Implement continuous improvement

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Manage people performance

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Manage operational plan

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Facilitate continuous improvement

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Develop and implement a business plan

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Analyse consumer behaviour for specific markets

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Identify and evaluate marketing opportunities

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Interpret market trends and developments

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Ensure a safe workplace

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Negotiate contracts

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Analyse and present research information

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Investigate micro business opportunities

add topic BSBSMB401A

Establish legal and risk management requirements of small business

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Undertake small business planning

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Manage small business finances

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Manage a small team

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Establish effective workplace relationships

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Promote team effectiveness

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Develop work priorities

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Manage personal work priorities and professional development

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Ensure team effectiveness

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Establish client relationship and analyse needs

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Develop, present and negotiate client solutions

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Administer fixed asset register

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Evaluate collected information

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Negotiate and effect settlement

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Implement and monitor environmentally sustainable work practices

add topic SIRXMER004A

Manage merchandise and store presentation

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Buy merchandise

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Control inventory

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Coordinate merchandise presentation

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Implement product recalls

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Control store security/loss

add topic TAEASS401A

Plan assessment activities and processes

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Assess competence

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Participate in assessment validation

add topic TAEDEL301A

Provide work skill instruction

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Plan, organise and deliver group-based learning

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Consolidate freight

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Organise transport of freight or goods

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Check and evaluate records and documentation

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Manage facility and inventory requirements

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Implement and monitor transport logistics

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Administer international trading accounts

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Monitor supplier performance

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Source goods/services and evaluate contractors

Group B - Other electives

The balance of units, to a maximum of three (3), may be drawn from any combination of:

units not already chosen from Group A

relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate III, IV and Diploma qualifications.


    Pathways into the qualification

    This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR30105 Certificate III in Automotive Administration, AUR31005 Certificate III in Automotive Sales or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR50105 Diploma of Automotive Management or other relevant qualifications.

Entry Requirements

Not Applicable.

Licensing Information

Licensing considerations

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Employability Skills


The following table contains a summary of the Employability Skills as identified by the Automotive retail, service and repair industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Communicating with colleagues and customers to gather information about their needs and to promote products and services

Listening to and following complex oral instructions

Reading, interpreting, writing and presenting reports

Writing clear and detailed instructions

Negotiating effectively

Reading, interpreting and questioning legal, financial, marketing and other business documentation


Supporting team members in developing skills and knowledge relating to products and services

Working within own role to support team activities

Referring queries to colleagues

Identifying and utilising the strengths of other team members

Providing coaching, mentoring and feedback to members of the team

Problem solving

Finding, analysing and interpreting data which may be incomplete or have discrepancies

Determining appropriate strategies to complete tasks in a time efficient manner

Diagnosing customer service complaints and taking steps to improve the service

Applying a range of problem-solving strategies

Seeking information from various sources to determine the cause of the problem

Using numeracy skills to calculate costs, prices and cash flow projections

Initiative and enterprise

Contributing to strategic direction of enterprise

Identifying learning opportunities to improve work practices

Evaluating tasks to improve efficiency

Suggesting improvements to the structure and design of existing systems

Developing innovative solutions to business challenges

Identifying business opportunities

Planning and organising

Organising information relating to products and/or services

Organising resources, equipment and timelines

Planning for contingencies

Organising work schedules and meetings

Participating in development of the business plan

Developing operational procedures for the business

Identifying performance measures for the business


Evaluating own performance and identifying areas for improvement

Managing time to independently complete tasks

Planning and reviewing own work

Using judgement and discretion with confidential information


Participating in professional networks and associations to obtain and maintain knowledge and skills

Actively participating in coaching and mentoring sessions to improve standards of service provision

Contributing to the learning of team members

Seeking assistance and expert advice on financial, legal and/or technical aspects of the business

Seeking out and learning new ideas, skills and techniques


Using business technology to collect, analyse and provide information

Maintaining existing business technology and planning for future requirements

Applying business technology for communication, planning, financial management, marketing and operating the business

Comparing and purchasing new business technology