Certificate IV in Automotive Management

This qualification covers the skills and knowledge required to perform management roles in an automotive retail, service and repair environment.

Job roles and employment outcomes

The Certificate IV in Automotive Management is intended to prepare new employees or recognise and develop existing workers who are performing management roles in the automotive retail, service and repair industry.

Job roles related to this qualification include:

business manager

sales manager

customer service manager

workplace manager

parts manager

This qualification is suitable for an Australian Apprenticeship pathway.


To be awarded this qualification, competency must be demonstrated in 10 units of competency, consisting of:

6core units


4elective units of which:

up to 4 elective units may be chosen from the elective units listed below

up to 2 elective units may be chosen from a Certificate III qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core units

Unit code

Unit title

Common - Sales and Marketing


Build customer relations

Common - Electrical


Manage environmental compliance in an automotive workplace

Common - Management, Leadership and Supervision


Maintain business image


Manage complex customer issues

Imported Units

add topic BSBSMB407A

Manage a small team

add topic BSBWHS401A

Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective units

Unit code

Unit title

Common - Administration


Determine retail rates for work

Common - Information Technology


Adapt work processes to new technologies

Common - Regulatory or Legal


Determine legal aspects of an automotive service and repair contract

Common - Management, Leadership and Supervision


Conduct information sessions

Common - Quality


Maintain quality systems

Imported Units

add topic BSBITS401B

Maintain business technology

add topic BSBSMB406A

Manage small business finances

add topic BSBWOR401A

Establish effective workplace relationships

add topic BSBWOR404B

Develop work priorities

add topic FNSASIC302C

Develop, present and negotiate client solutions

add topic TAEDEL404A

Mentor in the workplace


    Pathways into the qualification

    Credit will be granted towards this qualification to those who have completed AUR30112 Certificate III in Automotive Administration, AUR31012 Certificate III in Automotive Sales or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR50112 Diploma of Automotive Management or other relevant qualifications.

Entry Requirements

This qualification may be accessed by direct entry.

Licensing Information

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Employability Skills


The following table contains a summary of the employability skills as identified by the automotive industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:


communicating with colleagues and customers to gather information about their needs

listening to and following complex oral instructions

reading, interpreting, writing and presenting reports

writing clear and detailed instructions

negotiating effectively

reading, interpreting and questioning legal, financial and other business documentation


working within own role to support team activities

referring queries to colleagues

identifying and using the strengths of other team members

providing coaching, mentoring and feedback to other team members to develop skills and knowledge related to vehicle loss assessment

working with vehicle repairers

Problem solving

finding, analysing and interpreting data

determining appropriate strategies to complete tasks in a timely and efficient manner

diagnosing customer issues and taking action to resolve them

applying a range of problem-solving strategies

seeking information from various sources to determine causes of problem

using numerical skills to calculate costs and prices of vehicle systems and components

Initiative and enterprise

contributing to the strategic direction of the enterprise

identifying learning opportunities to improve work practices

evaluating tasks to improve efficiency

suggesting improvements to the structure and design of existing systems

developing innovative solutions to business challenges

identifying business opportunities

Planning and organising

organising loss assessment information

organising resources, equipment and timelines

planning for contingencies

organising work schedules and meetings

developing operational procedures for the business

identifying performance measures for the business


evaluating own performance and identifying areas for improvement

managing time to independently complete tasks

planning and reviewing own work

using judgement and discretion with confidential information


participating in professional networks and associations to obtain and maintain knowledge and skills

actively participating in coaching and mentoring sessions to improve standards of service provision

contributing to the learning of team members

seeking assistance and expert advice on financial, legal and/or technical aspects of the job

seeking out and learning new ideas, skills and techniques


keeping abreast of latest technology related to automotive management

using business technology to collect, analyse and provide information

applying business technology for communication, planning, financial management and operating the business