Certificate IV in Small Business Management

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of small business contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others.

Job Roles

Small Business Manager.


Total number of units = 10

4 core units plus

6 elective units

The 6 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 elective unit may be selected from a Certificate III or Diploma qualification.

Electives must be relevant to the work outcome, local industry requirements and the qualification level.

Core Units

Small and Micro Business

add topic BSBSMB401A Establish legal and risk management requirements of small business

add topic BSBSMB402A Plan small business finances

add topic BSBSMB403A Market the small business

add topic BSBSMB404A Undertake small business planning

Elective Units

Creative Thinking

add topic BSBCRT501A Originate and develop concepts

Customer Service

add topic BSBCUS401B Coordinate implementation of customer service strategies

add topic BSBCUS402B Address customer needs


add topic BSBEBU401A Review and maintain a website

Financial Administration

add topic BSBFIA402A Report on financial activity


add topic BSBFRA401B Manage compliance with franchisee obligations and legislative requirements


add topic BSBINN301A Promote innovation in a team environment

Intellectual Property

add topic BSBIPR405A Protect and use intangible assets in small business

International Business

add topic BSBINT303B Organise the importing and exporting of goods


add topic BSBMGT404A Lead and facilitate offsite staff


add topic BSBMKG413A Promote products and services

add topic BSBMKG414B Undertake marketing activities

Project Management

add topic BSBPMG510A Manage projects

Relationship Management

add topic BSBREL401A Establish networks

add topic BSBREL402A Build client relationships and business networks


add topic BSBRES401A Analyse and present research information

Small and Micro Business

add topic BSBSMB405B Monitor and manage small business operations

add topic BSBSMB406A Manage small business finances

add topic BSBSMB407A Manage a small team

add topic BSBSMB408B Manage personal, family, cultural and business obligations

add topic BSBSMB409A Build and maintain relationships with small business stakeholders


add topic BSBSUS301A Implement and monitor environmentally sustainable work practices

Imported Units

add topic FNSACC406A Set up and operate a computerised accounting system

add topic PSPGOV407B Provide a quotation

add topic SIRXQUA002A Lead a team to foster innovation


    Qualification Pathways

    Entry requirements

    There are no entry requirements for this qualification.

    Pathways into the qualification

    Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at certificate level, including:

    with personal or vocational experience in a specific industry

    with vocational experience in a specific industry and an industry specific qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake a qualification in a specialist area within this Training Package such as marketing, management, human resources.

Entry Requirements

Not applicable.

Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


being appropriately assertive when marketing the business

negotiating effectively

persuading effectively with clients, suppliers, financial backers and other business stakeholders

reading, interpreting and questioning legal, financial, marketing and other business documentation


identifying and utilising the strengths of other team members

providing coaching, mentoring and feedback to members of the team


applying a range of problem solving strategies

seeking information from various sources to determine the cause of the problem

using numeracy skills to calculate costs, prices and cash flow projections

Initiative and enterprise

being creative and entrepreneurial in translating small business ideas into action

developing innovative solutions to small business challenges

identifying small business opportunities not obvious to others

Planning and organising

developing a business plan

developing operational procedures for the small business

identifying performance measures for the small business

planning for contingencies


having personal goals and a vision for the small business

taking personal responsibility for the business


contributing to the learning of team members

seeking assistance and expert advice on financial, legal and/or technical aspects of the business

seeking out and learning new ideas, skills and techniques


applying business technology for communication, planning, financial management, marketing and operating the business

comparing and purchasing new business technology