Certificate III in Active Volunteering

This qualification covers people working in a volunteer capacity and delivers competency outcomes which include:

Relevant theoretical knowledge related to working with clients and co-workers from culturally diverse backgrounds and to work within a legal and ethical framework

Ability to apply a range of well developed skills when communicating with clients and co-workers, engaging in safe work practices, and working effectively as part of a work group in the organisation/program

Ability to apply known solutions to a variety of predicable problems when working with clients and co-workers, engaging in safe work practices

Ability to perform processes that require a range of well developed skills where some discretion and judgement is required when working with clients and co-workers

Ability to interpret available information using discretion and judgement when working with clients, delivering a service and also when working as part of the work group within the organisation/program

Ability to take responsibility for their own learning and work outputs when working as part of a work group within the organisation

Ability to take limited responsibility for the output of others within the work group.



10 units are required for award of this qualification including:

6 core units

4 elective units

A wide range of elective units is available, including:

Group A elective which is recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

add topic CHCCOM302D Communicate appropriately with clients and colleagues

add topic CHCCS400C Work within a relevant legal and ethical framework

add topic CHCORG303C Participate effectively in the work environment

add topic CHCVOL201B Be an effective volunteer

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTWHS200A Participate in WHS processes

The importance of culturally aware and respectful practice

All volunteer workers need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A elective recommended for culturally aware and respectful practice

This qualification has been structured to provide a specific focus on culturally diverse clients. Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, candidates are recommended to select the following unit:

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. Employers may specify that certain electives are required to address specific workplace needs.

add topic CHCCS401C Facilitate responsible behaviour

add topic CHCCS427B Facilitate adult learning and development

add topic SRSCOP001B Prepare for public speaking

add topic SISXIND405A Conduct projects

add topic TAEDEL301A Provide work skill instruction

The following grouping of electives is provided to guide selection relating to volunteering in a range of work areas.

Retail sales

add topic SIRXCCS001A Apply point-of-sale handling procedures

add topic SIRXICT001A Operate retail technology

add topic SIRXIND001A Work effectively in a retail environment

add topic SIRXSLS001A Sell products and services

Boards / committees

add topic BSBATSIL510A Appoint and work with the manager

add topic BSBATSIL412A Participate effectively as a board member

add topic BSBGOV401A Implement Board member responsibilities

Sport and recreation

add topic SRXCAI004B Plan a session or program for participants

add topic SRXCAI005B Conduct a sport and recreation session for participants

add topic SRXCAI006B Organise a sport and recreation program

Community Development

add topic BSBMGT401A Show leadership in the workplace

add topic CHCCD412B Work within a community development framework

add topic CHCCD505E Develop community resources

add topic CHCGROUP302D Support group activities

add topic CHCNET301D Participate in networks

add topic CHCNET402B Establish and maintain effective networks

add topic CHCPOL301B Participate in policy development

Customer service / administration

add topic CHCADMIN302D Provide administrative support

add topic CHCCS412E Deliver and develop client services

add topic CHCINF302D Maintain the organisations information systems

Community services

add topic CHCAC316D Provide food services

add topic CHCAC318B Work effectively with older people

add topic CHCAD401D Advocate for clients

add topic CHCCH301C Work effectively in social housing

add topic CHCCHILD404B Support the rights and safety of children and young people

add topic CHCCS305C Assist clients with medication (Note pre-requisite HLTAP301B )

add topic CHCCS411C Work effectively in the community sector

add topic CHCDFV301A Recognise and respond appropriately to domestic and family violence

add topic CHCDIS301C Work effectively with people with a disability

add topic CHCHC311C Work effectively in home and community care

add topic CHCMH301C Work effectively in mental health

add topic CHCMH411A Work with people with mental health issues

add topic CHCTC301C Deliver a service consistent with the organisations mission and values

add topic CHCTC302B Provide client-centred telephone counselling

add topic CHCYTH301E Work effectively with young people

add topic HLTAP301B Recognise healthy body systems in a health care context

Financial literacy education electives

add topic CHCFLE301A Work with clients needing financial literacy education

add topic CHCFLE302A Educate clients in fundamental financial literacy skills

add topic CHCFLE303A Educate clients to understand debt and consumer credit

Language, literacy and numeracy support electives

add topic CHCCS427B Facilitate adult learning and development

add topic CHCLLN401A Support adult language and literacy learning and development

add topic CHCLLN402A Support adult numeracy learning and development


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries