Certificate IV in Children's Contact Services Work

This qualification covers workers who are employed in children's contact services and are responsible for the facilitation and/or changeover of contact visits and associated tasks as outlined in contact orders or defined by voluntary clients to the service. Work at this level would occur under the direction of a senior staff member, team leader or coordinator and have limited autonomy.

Occupational titles for these workers may include:

Children's contact worker

Children's contact support worker

Children's contact facilitator

Sessional contact worker



13 units of competency are required for this qualification, including:

9 core units

4 elective units

A wide range of elective units is available, including:

Group A WHS electives from which one unit must be selected

Group B electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing

Core units

add topic CHCAOD510B Work effectively with clients with complex alcohol and/or other drugs issues

add topic CHCCHILD401B Identify and respond to children and young people at risk

add topic CHCCOM302D Communicate appropriately with clients and colleagues

add topic CHCCONS401C Facilitate changeover

add topic CHCCONS402C Facilitate and monitor contact

add topic CHCCONS403C Support families to develop relationships

add topic CHCDFV301A Recognise and respond appropriately to domestic and family violence

add topic CHCFAM503B Work with a child focused approach

add topic CHCFAM518B Work with involuntary and mandated clients

Group A OHS electives - one unit must be selected

One of the following WHS units must be selected for this qualification

add topic HLTWHS300A Contribute to WHS processes

add topic HLTWHS401A Maintain workplace WHS processes

The importance of culturally aware and respectful practice

All workers undertaking children's contact services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group B electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following list of electives is intended to facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.

add topic CHCCS400C Work within a relevant legal and ethical framework

add topic CHCCS411C Work effectively in the community sector

add topic CHCCS416B Assess and provide services for clients with complex needs

add topic CHCDFV402C Manage own professional development in responding to domestic and family violence

add topic CHCDFV408C Provide support to children affected by domestic and family violence

add topic CHCFAM504C Respond to and contain critical incidents

add topic CHCFAM505B Operate in a family law environment

add topic CHCORG303C Participate effectively in the work environment

add topic CHCRF511A Work in partnership with families to provide appropriate care for children

add topic CHCRF624C Support parents in their parenting role (Note pre-requisite: CHCRF511A )

add topic CHCTC301C Deliver a service consistent with the organisations mission and values

add topic CHCTC302B Provide client-centred telephone counselling

add topic CHCTC403B Provide telephone counselling in crisis situations

One only of the following units:

add topic CHCCS514A Recognise and respond to individuals at risk


add topic CHCCS521A Assess and respond to individuals at risk of suicide


add topic CHCTC404A Provide competent suicide intervention in a telephone counselling context

add topic HLTFA211A Provide basic emergency life support

Oral health

add topic CHCOHC303B Use basic oral health screening tools

add topic CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

add topic CHCOHC402A Support clients and groups to learn practical aspects of oral health care

add topic CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries