Diploma of Public Safety (SES Operations Management)

Not applicable.


Qualification Requirement: 12 units

All 8 core units plus 4 elective units

Where a pre-requisite unit is attached to an elective unit it is identified by this symbol .

The pre-requisite units attached to any of the elective units must be undertaken and are additional to the number of elective units required for the qualification.

The 4 elective units may be taken from the elective units listed below and may include 2 units taken from this Training Package, any other endorsed Training Package or any state/territory accredited qualification where the unit is in a qualification at the same level or a higher level.

Pathways into the qualification and pathways from the qualification

Within the SES sector, pathways into and from qualifications are based on organisational requirements and capabilities, as well as the requirement to meet unit of competency pre-requisites.


Core Units

add topic PUACOM004B

Manage organisational communication strategies

add topic PUACOM007B

Liaise with other organisations

add topic PUACOM012B

Liaise with media at a local level

add topic PUACOM013B

Administer a local public safety group

add topic PUAEMR001B

Establish context and develop risk evaluation criteria

add topic PUAMAN003B

Manage human resources

add topic PUAOHS003B

Implement and monitor the organisation's occupational health and safety policies, procedures and programs

add topic PUASES011A

Manage emergency operations


Elective Units

add topic PUAAMS008B

Manage search and rescue operations

add topic PUACOM009B

Manage media requirements at major incident

add topic PUACOM011B

Develop community awareness network

add topic PUAEMR002B

Identify, analyse and evaluate risk

add topic PUAEMR001B Establish context and develop risk evaluation criteria

add topic PUAEMR004B

Manage treatment strategy implementation

add topic PUAEMR003B Determine treatment strategies

add topic PUAEMR005B

Design and manage activities which exercise elements of emergency management

add topic PUALAW002B

Conduct initial investigation at incident scene

add topic PUALAW003B

Give evidence in a judicial or quasi-judicial setting

add topic PUAMAN005B

Manage projects

add topic PUAMAN006B

Manage and facilitate change

add topic PUAOPE012A

Control a Level 1 incident

add topic PUAOPE016A

Manage a multi-team sector

add topic PUAOPE017A

Coordinate resources for a multi-agency incident

add topic PUAOPE019A

Control a Level 3 incident

add topic PUAPRO001B

Promote a learning environment in the workplace

For the purposes of gaining a qualification the following units count as one unit*:

add topic TAAASS401C *

Plan and organise assessment

add topic TAAASS301B *

Contribute to assessment


add topic TAAASS402C *

Assess competence

add topic TAAASS404B *

Participate in assessment validation

add topic TAADEL301C

Provide training through instruction and demonstration of work skills

add topic TAADEL401B

Plan and organise group-based delivery

add topic TAADEL402B

Facilitate group-based learning


add topic TAADEL405B

Coordinate and facilitate distance based learning

add topic TAADES402B

Design and develop learning programs

add topic TAATAS401B

Maintain information requirements of training and/or assessment organisations


TAA units have been imported from the TAA04 Training and Assessment Training Package.

Information about customising PUA00 Public Safety Training Package qualifications is on page 12.


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary for PUA50410 Diploma of Public Safety (SES Operations Management)

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA50410 Diploma of Public Safety (SES Operations Management) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill

Employability Skills Statement


articulate and model effective communication techniques to the workforce

communicate and document in a clear and concise manner and in appropriate language, individual's rights and obligations under industrial awards/agreements and legislation

develop strategies for effective internal and external dissemination of information to meet the organisation's requirements


manage media liaison to maximise public awareness and to ensure warnings are effectively promulgated

prepare operational reports to organisational standards

provide advice and support sensitive to the individual's needs to people in the performance of their duties

supply relevant and succinct information to media when operational responsibilities are under control and when organisational representative is available to talk to the media

understand language and literacy levels of personnel


accurately and clearly explain relevant provisions of occupational health and safety legislation and codes of practice to the work group

apply knowledge of conflict resolution strategies and techniques


consider special communication needs in developing strategies to avoid discrimination in the workplace

develop networks and relationships and liaise effectively

establish and agree upon goals for people and teams to optimise achievement in work tasks

establish formal and informal networks

establish key performance measures for individuals/work groups

monitor performance of individuals and teams/groups against key performance indicators

resolve conflict

supervise operations centre staff work to ensure it meets relevant occupational health and safety, and other regulatory requirements

use training, education and development plans as part of individual/team performance plans

Problem solving

accurately identify occupational health and safety training needs, specifying gaps between occupational health and safety competencies required and those held by workgroup members

analyse operational information to modify and update plans and prioritise tasks in accordance with operational plans and policies

analyse risk

apply knowledge of negotiation strategies and techniques

build relationships

deal with issues raised through consultation and resolve them promptly or refer them to the appropriate personnel for resolution in accordance with workplace procedures for resolution

establish problem solving/issue resolution procedures within legislative requirements and organisation's guidelines

identify inadequacies in existing risk control measures in accordance with the hierarchy of control and report them to designated personnel

identify inadequacies in resource allocation for implementation of risk control measures and report to designated personnel

maintain and review pathways to ensure personnel are informed of relevant information

Initiative and enterprise

analyse, evaluate and revise communication strategies, where necessary, to make sure they are effective

participate in planning for emergency response, including the setting up of appropriate control, command and coordination structures

promote the organisation, its services and personnel at every opportunity

recognise and encourage initiative and innovation

use consultative methods to achieve operational targets

use decision making processes which are understood and respected

Planning and organising

conduct hearings, interviews and meetings within the principles of industrial democracy and participative, consultative processes

determine/review human resource needs within the anticipated operational needs and allocated budget

ensure that rostering includes any industrial requirements and will meet the welfare and efficiency needs of personnel, including adequate rest and meal breaks and appropriate shift times

establish pathways of communication to meet requirements of organisation and workforce

identify sources of risk and elements at risk

implement and monitor organisational procedures for consultation over occupational health and safety issues to ensure that all members of the work group have the opportunity to contribute

obtain and identify operational information and hazards to permit accurate assessment of the problem

provide information to all areas of the organisation to facilitate implementation of the strategy


apply general duty of care

apply knowledge of occupational health and safety

apply leadership style appropriate to the situation

deal with conflict promptly and appropriately

demonstrate consistency between instructions and action in self and others

display personal and professional integrity in working relationships

empathise with victims and operational personnel

ensure that personal presentation is as neat as possible considering the operational circumstances

give guidance to personnel about adapting communication strategies to suit a range of contexts

maintain a positive image of the organisation when liaising with the media

retain professionalism under duress


arrange to fulfil identified occupational health and safety training needs in both on and off-the-job training programs in consultation with relevant parties

coach and mentor to contribute effectively to the training, education and development of personnel in an environment of change

learn about leadership theory and principles

learn about management principles and practice

learn about relevant state or territory equal employment opportunity and occupational health and safety policies

learn about techniques for improving communication and listening skills

learn about training and education principles


implement message and information management systems

maintain systems to provide accurate operational records

operate satellite phones

use electronic media for communication strategies

use internet or intranet links

use technology to aggregate information from the area's occupational health and safety records to identify hazards and monitor risk control procedures within work area according to organisational procedures and within scope of responsibilities