Certificate II in Hairdressing

This qualification reflects the role of individuals who work as salon assistants and are competent in communicating in the workplace, interacting with and providing service to clients and assistance to colleagues. They perform routine functions under direct supervision as part of a hairdressing team.

This qualification is suitable for an Australian Apprenticeship pathway and VETiS delivery.

Job roles

Salon Assistant


13 units must be completed:

8 core units

5 elective units:

a minimum of 3 units must be selected from the general elective units listed below

a maximum of 2 elective units may be selected from another endorsed Training Package or accredited course. These must be units which are first packaged at AQF level 2 or 3.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core units

add topic BSBSUS201A

Participate in environmentally sustainable work practices

add topic SIHHBAS201A

Perform shampoo and basin services

add topic SIHHCCS201A

Greet and prepare clients for salon services

add topic SIHHHDS201A

Dry hair to shape

add topic SIHHIND201A

Maintain and organise tools, equipment and work areas

add topic SIHHOHS201A

Apply salon safety procedures

add topic SIRXCOM001A

Communicate in the workplace

add topic SIRXIND001A

Work effectively in a retail environment

General elective units

add topic SIBXCCS201A

Conduct financial transactions

add topic SIHHBAS202A

Perform head, neck and shoulder massage

add topic SIHHCLS201A

Apply hair colour products

add topic SIHHHRS201A

Rinse and neutralise chemically restructured hair

add topic SIHHHDS202A

Apply hair braiding techniques

add topic SIHHIND202A

Develop hairdressing industry knowledge

add topic SIRXMER001A

Merchandise products

add topic SIRXRPK002A

Recommend hair, beauty and cosmetic products and services

add topic SIRXSLS001A

Sell products and services


    After achieving SIH20111 Certificate II in Hairdressing, individuals may undertake SIH30111 Certificate III in Hairdressing.

Entry Requirements

There are no entry requirements to this qualification.

Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Employability Skills

The following table contains a summary of the Employability Skills as identified by the hairdressing industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive experience that reflects salon values; regularly carrying out verbal instructions from other team members and supervisors; reading and interpreting simple workplace documents; completing simple written workplace forms and sharing work related information with other team members.


Working collaboratively with other team members; supporting the team; respecting and understanding other views and giving and receiving feedback in the context of a salon environment where employees are expected to perform their individual tasks but also look for opportunities to assist others.


Demonstrating sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible; solving problems in the context of a team structure where, after clarification, customer service issues or recognition of risk may be referred to a senior operator for resolution depending upon salon policy and procedures.

Initiative and enterprise

Adapting to new situations, including changing workplace procedures.

Planning and organising

Planning and carrying out simple salon tasks to timelines and priorities that are set by a senior operator.


Understanding and following salon policies regarding work availability, rosters and work duties; working within the salon culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; efficiently prioritising and completing delegated tasks under instruction.


Identifying personal strengths and weaknesses in the context of the job role; recognising own learning style, at work; accepting opportunities to learn new ways of doing things; implementing changes under instruction within the context of salon procedures.


Using and maintaining a range of salon technology in the context of available equipment and salon procedures; recognising and reporting faulty equipment; following salon occupational health and safety procedures.