Certificate II in Wholesale

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic wholesale operational knowledge and limited practical skills in a defined context. Work would be undertaken in various wholesale supplier settings, such as trade, building, furniture and equipment suppliers. Individuals may work with some autonomy or in a team but usually under close supervision

This qualification is suitable for an Australian Apprenticeship pathway.

Job roles

Individuals with this qualification are able to perform roles, such as:

providing face-to-face and telephone product and service advice in a wholesale setting

selling products and services in variety of wholesale settings

use computers as part of business and e-commerce processes

processing purchases

picking and processing orders.

Possible job titles include:

sales counter assistant

telephone salesperson

customer service officer.



To achieve a Certificate II in Wholesale, 14 units must be completed:

all 10 core units

4 elective units:

A minimum of 2 elective units must be selected from the General Elective Units listed below.

A maximum of 2 elective units may be selected from another endorsed Training Package or accredited course. These must be units which are packaged within a Certificate II or III qualification in the parent Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).


add topic SIRWIND001A

Confirm wholesale business practices

add topic SIRWSLS001A

Sell products and services to business customers

add topic SIRXCLM001A

Organise and maintain work areas

add topic SIRXCOM001A

Communicate in the workplace

add topic SIRXGLC003A

Comply with legislative requirements affecting business activities

add topic SIRXICT002A

Use computers as part of business and e-commerce processes

add topic SIRXIND001A

Work effectively in a retail environment

add topic SIRXINV001A

Perform stock control procedures

add topic SIRXOHS001A

Apply safe working practices

add topic SIRXPRO008A

Access product and service performance data


Client and Customer Service

add topic SIRXCCS002A

Interact with customers

Goods Handling

add topic TDTA1197B

Package goods

add topic TDTA2197B

Despatch stock

add topic TDTA1297B

Pick and process orders

add topic TDTD197B

Shift materials safely using manual handling methods

add topic TDTD1097B

Operate a forklift

add topic TDTD1397B

Move materials mechanically using automated equipment

Computer Operations and ICT Management

add topic ICTCC121A

Use enterprise information systems

add topic ICTCC241A

Process sales


add topic SIRWFIN001A

Complete debtor processes


add topic SIRWINV001A

Process purchases


add topic SIRXMER001A

Merchandise products

Marketing and Public Relations

add topic SIRXMPR002A

Provide marketing and promotion program support

add topic SIRXMPR003A

Conduct telemarketing

Risk Management and Security

add topic SIRXRSK001A

Minimise theft


    Not applicable.

Entry Requirements

Entry requirements

There are no prerequisites for entry to this qualification.

Licensing Information

Not applicable.

Employability Skills


SIR20307 Certificate II in Wholesale

The following table contains a summary of the employability skills required by the wholesale industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:


Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive experience that reflects business values. Regularly carry out verbal instructions from other team members and supervisors. Read and interpreting simple workplace documents, complete simple written workplace forms and share work related information with other team members.


Work collaboratively with other team members, supporting the team, respecting and understanding others' views and giving and receiving feedback in the context of a customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others.

Problem solving

Demonstrate sensitivity to customer needs and concerns anticipating problems and acting to avoid them where possible. Solve problems in the context of a team structure where after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending upon business policy and procedures.

Initiative and enterprise

Look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role. Positively accept and adapt to changes in procedures or arrangements at the business level. Take positive action to report hazards or risk situations to supervisors.

Planning and organising

Understand how one's personal job role fits into the context of the wider business values and directions. Plan daily work tasks and priorities within the context of the job role to achieve outcomes within set timelines. Plan tasks to work safely and manage risk according to business procedures.


Understand and follow business policies regarding work availability, rosters and work duties. Work within the business culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and the ability to efficiently prioritise and complete delegated tasks under instruction


Identify personal strengths and weaknesses in the context of the job role and to recognise how to personally learn best at work. Accept opportunities to learn new ways of doing things and implement changes under instruction within the context of business procedures.


Use computers and/or select and use a range of other wholesale technology; in the context of available equipment and business procedures. Recognise and report faulty equipment and follow business occupational health and safety procedures.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the wholesale industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.