Certificate III in Retail

This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.

This qualification is suitable for an Australian Apprenticeship pathway.

Job roles

Individuals with this qualification are able to perform roles, such as:

providing in-depth product and service advice in a retail environment

selling products and services in variety of retail settings

supervising a checkout area

leading a team preparing and selling fast food items

leading a department team within a large store or supermarket

acting as an assistant to a manager of a small to medium store

organising and maintaining work areas and displays

carry out specific responsibilities, such as merchandising.

Possible job titles include:

sales assistant

customer service representative

crew leader

shift manager

team leader

department manager

assistant store manager

checkout supervisor

merchandise coordinator.



To achieve a Certificate III in Retail, 10 units must be completed:

all 3 core units

7 elective units:

A minimum of 5 elective units must be selected from the Elective Units listed below. A maximum of 2 of these electives may be selected from the Product Knowledge functional category.

A maximum of 2 elective units may be selected from another endorsed Training Package or accredited course. These must be units which are packaged within a Certificate III or IV qualification in the parent Training Package.

Elective units must be additional to those already counted towards a lower level qualification within this Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).


add topic SIRXOHS002A

Maintain store safety

add topic SIRXRSK002A

Maintain store security


add topic SIRXCCS003A

Coordinate interaction with customers


add topic SIRXSLS004A

Build relationships with customers



add topic SIRXADM002A

Coordinate retail office

Client and Customer Service

add topic SIRXCCS003A

Coordinate interaction with customers


add topic SIRXFIN001A

Balance point-of-sale terminal

add topic SIRXFIN003A

Produce financial reports


add topic BSBFRA301A

Work within a franchise

Food Safety

add topic SIRRFSA002A

Monitor food safety program

Human Resources Management

add topic TAAASS301A

Contribute to assessment

add topic TAADEL301A

Provide training through instruction and demonstration of work skills

Computer Operations and ICT Management

add topic SIRXICT003A

Operate retail information technology systems

Working in Industry

add topic BSBCMN301A

Exercise initiative in a business environment

add topic BSBCMN304A

Contribute to personal skill development and learning


add topic SIRXINV002A

Maintain and order stock

Management and Leadership

add topic SIRXMGT001A

Coordinate work teams

add topic SIRXMGT002A

Maintain employee relations



add topic SIRXMER002A

Coordinate merchandise presentation

add topic SIRXMER005A

Create a display

Marketing and Public Relations

add topic SIRXMPR001A

Profile a retail market

Product Knowledge

add topic SIRRRPK006A

Recommend liquor products

add topic SIRRRPK007A

Recommend and fit clothing or footwear products and services

add topic SIRRRPK008A

Recommend jewellery products and services

add topic SIRRRPK009A

Recommend toddler and baby products

add topic SIRRRPK010A

Recommend home and home improvement products and services

add topic SIRRRPK011A

Recommend books or newsagency services

add topic SIRRRPK012A

Recommend business and leisure products and services

add topic SIRRRPK013A

Hire and sell video and DVD products and services

add topic SIRRRPK014A

Recommend specialised products and services

add topic SIRXRPK001A

Recommend health and nutritional products and services

add topic SIRXRPK002A

Recommend hair, beauty and cosmetic products and services

Quality and Innovation

add topic SIRXQUA001A

Develop innovative ideas at work

Retail Food

add topic SITHCCC001A

Organise and prepare food

add topic SITHCCC003A

Receive and store kitchen supplies

add topic SITHFAB009A

Provide responsible service of alcohol

add topic SITHFAB010B

Prepare and serve non-alcoholic beverages

add topic SITHFAB012A

Prepare and serve espresso coffee

Retail Post

add topic SIRRPOS004A

Handle customer interviews and applications


add topic SIRXSLS001A

Sell products and services

add topic SIRXSLS003A

Coordinate sales performance

add topic SIRXSLS004A

Build relationships with customers


    Not applicable.

Entry Requirements

Entry requirements

There are two alternative pathways for entry into the Certificate III in Retail. The candidate must either:

1. Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:


Apply point-of-sale handling procedures


Interact with customers


Organise and maintain work areas


Communicate in the workplace


Operate retail technology


Work effectively in a retail environment


Perform stock control procedures


Apply safe working practices


Minimise theft


2. Have sufficient relevant retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:

job descriptions and references from current or past employers

an entry interview to determine what competencies have been applied in the retail environment in a paid or voluntary capacity.

Licensing Information

Not applicable.

Employability Skills


SIR30207 Certificate III in Retail

The following table contains a summary of the employability skills required by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:


Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values. Persuade customers to purchase goods by communicating their features and benefits. Regularly give verbal instructions and carry out verbal instructions from other team members and supervisors, read and interpret simple workplace documents, complete written workplace forms and share work related information with other team members.


Effectively participate in retail store teams; working independently to complete own tasks and also supporting other team members where appropriate. Lead small retail teams where required in the context of the job role; mentoring and supporting other team members.

Problem solving

Demonstrate sensitivity to customer needs and concerns anticipating problems and acting to avoid them where possible. Solve a range of operational retail store problems individually or in the context of a team structure where after clarification existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions.

Initiative and enterprise

Look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role. Translate ideas into action by positively accepting and adapting to changes in procedures or arrangements at the store level.

Planning and organising

Establish and communicate clear goals and deliverables for self and team members within the context of organisation objectives and the current store situation; and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and or implement changes arising from continuous improvement processes.


Understand how a personal job role fits into the context of the wider business values and directions. Work within the store culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and efficiently prioritise and complete delegated tasks. Maintain own knowledge of the job role, review own performance and actively seek and act upon advice and guidance.


Identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best at work. Seek opportunities for formal education in the context of a current role or future retail job opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with other store team members.


Use of point-of-sale systems and/or select and use a range of other retail technology; in the context of available equipment and store procedures. Recognise and report faulty equipment and follow store occupational health and safety procedures.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the retail industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.