Diploma of Hairdressing Salon Management

The Diploma of Hairdressing Salon Management has been designed for owners or managers who wish to develop their skills and knowledge in relation to the service and sales delivery of a functioning hairdressing salon.

Likely functions in the hairdressing industry for those who achieve this qualification may involve managing a salon and employing staff. Duties may include working as part of a salon team and coordinating salon team/s. Functions at this level include the self-directed application of a broad range of knowledge and skills, and the provision of leadership and support to colleagues through the development and management of human resource development initiatives. The salon manager at this level may focus on building the business, leading and developing the team, developing and implementing marketing activities, and ensuring all occupational health and safety requirements are maintained.


WRH50109 Diploma of Hairdressing Salon Management

Qualification requirements

To achieve a Diploma of Hairdressing Salon Management, 10 units must be completed comprising:

6 core units, plus

4 elective units. At least 2 units may be selected from list below or another endorsed Training Package or accredited course.

Core units - complete all 6 units of competency

add topic WRHSM501A

Manage hairdressing services and sales delivery

add topic WRHSM502B

Promote a hairdressing business

add topic BSBSMB406A

Manage small business finances

add topic SIRXOHS003A

Provide a safe working environment

add topic SIRXHRM002A

Recruit and select personnel

add topic SIRXMGT003A

Lead and manage people


Elective units - complete 4 of the following units of competency

add topic BSBCUS501A

Manage quality customer service

add topic BSBEBU501A

Investigate and design e-business solutions

add topic BSBFRA501B

Establish a franchise operation

add topic BSBFRA502B

Manage a franchise operation

add topic BSBMKG502B

Establish and adjust the marketing mix

add topic BSBMKG507A

Interpret market trends and developments

add topic BSBMGT516A

Facilitate continuous improvement

add topic BSBSMB404A

Undertake small business planning

add topic BSBWOR402A

Promote team effectiveness

add topic WRBCS513B

Investigate new products and services

add topic SIRXHRM001A

Administer human resources policy

add topic SIRXQUA002A

Lead a team to foster innovation

add topic SIRXEBS004A

Select an e-business model


    Not applicable.

Entry Requirements

Entry advice

There are no prerequisites for entry to this qualification.

Language, literacy and numeracy advice

The National Reporting System informs the identification and description of underpinning English language, literacy and numeracy features and requirements within competency standards. The learner's language, literacy and numeracy levels are expected to be equivalent to Level 3/4 of the National Reporting System.

Reading and writing - a learner will be able to read, interpret and write a range of complex texts within a variety of contexts.

Oral communication - a learner will be able to use and respond to spoken language within a variety of contexts.

Numeracy and mathematics - a learner will be able to recognise and use a variety of conventions and symbols of formal mathematics.

WRH50109 Diploma of Hairdressing Salon Management

Qualification requirements

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary

WHR50109 Diploma of Hairdressing Salon Management

The following table contains a summary of the Employability Skills required by the Hairdressing Industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Negotiate effectively with business suppliers, salon team members and other managers on business requirements, values, directions and day to day operational matters. Research, read, analyse and communicate industry and workplace information to team members and other managers. Complete business documentation in the context of the job role.


Lead a hairdressing salon team; mentoring and supporting team members in the context of a service industry small business management role. Effectively participate in wider hairdressing industry and small business networks.

Problem solving

Apply strategic thinking to solve a range of operational hairdressing business problems; individually or in the context of a wider salon team structure. Evaluate ideas in the context of practical business application and anticipate the implications and consequences of decisions. Review results and provide feed back to relevant team members and clients.

Initiative and enterprise

Create an operational salon team customer service and continuous improvement environment across all performance areas. Provide positive feedback, encourage the team to do things better and be personally receptive to team members innovative ideas. Translate ideas into action by creating a framework for practical implementation and review.

Planning and organising

Establish and communicate clear goals and deliverables for self and team members within the context of salon objectives and the current business situation; and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and or implement changes arising from continuous improvement processes.


Understand how own personal job role fits into the context of the wider business values and directions. Work within a hairdressing business culture by practising customer focussed and inclusive behaviour, effective management of personal presentation, and time; and efficiently prioritise, delegate and complete tasks. Maintain own knowledge of the job role and developments in the wider industry, review own performance, actively seek and build effective professional networks and act upon advice and guidance.


Identify personal strengths and weaknesses in the context a hairdressing small business management job role and recognise how to personally learn best. Seek opportunities for education and training in the context of a current role or future business opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with salon team members.


Adapt to new business related technology skill requirements and select and use salon or other small business and information and communications technology where relevant, to support business operations, marketing and promotion and planning in the context of key business performance objectives and personal job role

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the hairdressing industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.