Assist with claims management, rehabilitation and return-to-work programs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBWHS407, 'Assist with claims management, rehabilitation and return-to-work programs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Assist with claims management, rehabilitation and return-to-work programs' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Assist with managing claims

1.1 Process workers’ compensation claims according to organisational policies and procedures, and all relevant legal and workers’ compensation insurance requirements

1.2 Notify rehabilitation provider according to organisational policies and procedures, and all relevant legal and workers’ compensation insurance requirements

1.3 Advise claimants as to whether their claim has been accepted

1.4 Assist with the analysis of claims to identify the nature of the illness or injury and prepare reports according to organisational policies and relevant legal and insurance requirements

1.5 Estimate projected period of absence from work and, where rehabilitation assistance is required, help to ensure arrangements are made in the work team to deal with absence

2 Assist with planning for and implementing a successful rehabilitation or return-to-work program

2.1 Facilitate consultation between rehabilitation provider and treating doctor and other health professionals, as required

2.2 Facilitate consultation between rehabilitation provider, relevant managers and affected worker

2.3 Document existing skills, experience and capabilities of affected worker to assist with return-to-work planning

2.4 Assist with job redesign, reduced hours and alternative duties according to advice from health and rehabilitation professionals

2.5 Assist with design of a rehabilitation or return-to-work program to achieve a successful return to work

2.6 Consult with relevant managers about the return-to-work program

2.7 Determine retraining that may be required when it is not possible for the worker to return to previous duties

2.8 Assist with establishing a rehabilitation or return-to-work program in consultation with worker

2.9 Start program as soon as possible

3 Assist with monitoring and evaluating a rehabilitation or return-to-work program

3.1 Facilitate regular feedback and communication between provider, supervising manager and worker

3.2 Facilitate regular contact and support between provider and worker

3.3 Assist with identifying breaches of the return-to-work program, notifying breaches and taking prompt remedial action according to organisational policies, procedures, and relevant legal and insurance requirements

3.4 Assist with modifying return-to-work programs where appropriate

3.5 Assist with evaluating each rehabilitation or return-to-work program and implementing recommendations for system improvement where appropriate

Qualifications and Skillsets

BSBWHS407 appears in the following qualifications:

  • BSB41412 - Certificate IV in Work Health and Safety
  • CUA40313 - Certificate IV in Dance Teaching and Management
  • CUA40413 - Certificate IV in Live Production and Technical Services
  • BSB41415 - Certificate IV in Work Health and Safety