Participate effectively in the work environment

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCORG303C, 'Participate effectively in the work environment'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Participate effectively in the work environment' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Contribute to the effective operation of the workgroup

1.1 Identify own job responsibilities and their contribution to service delivery

1.2 Work within defined job role and responsibilities

1.3 Seek assistance and direction and obtain as required

1.4 Work in a manner that complements that of others according to policies and rules of workplace practice

1.5 Complete activities to standard expected in workplace

1.6 Carry out set tasks in a positive and courteous manner

1.7 Identify resources needed to carry out own work duties

1.8 Deal with shortages of resources according to organisation practices

1.9 Keep work area well organised and safe in accordance with relevant standards/policies

2. Review and develop own work performance

2.1 Monitor own work according to requirements for job quality and customer service

2.2 Plan work activities to achieve individual objectives and organisation expectations

2.3 Report to supervisor when work requirements are unable to be met

2.4 Clearly communicate to supervisor/appropriate person, need for additional support to improve performance

2.5 Report need for training to supervisor, as required

2.6 Undertake training as appropriate

2.7 Take opportunities for support and supervision as required

3. Work cooperatively with others

3.1 Use problem solving when necessary so work is completed according to organisation policies and practices

3.2 Demonstrate respect for individual differences of workers in workplace relationships

3.3 Demonstrate understanding and application of the value of cultural differences and diversity when working with others

3.4 Identify and show respect for different roles and responsibilities

3.5 Behave appropriately in the workplace, in a manner likely to promote cooperation

3.6 Share information with others in order to complete set activities

3.7 Report conflicts in the workplace to supervisor

4. Contribute to the development of policies, practices and structures of an organisation

4.1 Report concerns regarding administrative policies, practices and procedures to supervisor

4.2 Report concerns regarding job responsibilities to supervisor

4.3 Provide information, ideas and suggestions to supervisor when requested

4.4 Participate in staff meetings/working groups, if required

Qualifications and Skillsets

CHCORG303C appears in the following qualifications:

  • CHC41308 - Certificate IV in Children's Contact Services Work
  • CHC41212 - Certificate IV in Children's Services (Outside school hours care)
  • CHC30612 - Certificate III in Active Volunteering
  • CHC30112 - Certificate III in Community Services Work
  • CHC42212 - Certificate IV in Telephone Counselling Skills
  • CHC52312 - Diploma of Community Services (Development and or Humanitarian Assistance)
  • CHC51812 - Diploma of Family Intake and Support Work
  • CHC30512 - Certificate III in Social Housing
  • CHC30712 - Certificate III in Children's Services
  • CHC30912 - Certificate III in Employment Services
  • CHC41912 - Certificate IV in Youth Justice