Review financial plans and provide ongoing service

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSFPL505A, 'Review financial plans and provide ongoing service'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Review financial plans and provide ongoing service' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Discuss and confirm arrangements for ongoing service

1.1. Ongoing service options are identified for the client and appropriate options recommended

1.2. The ongoing standard of service is proposed for the client including quality parameters, reporting frequency and arrangements for reviews and client initiated changes

1.3. Fees and charges for ongoing service are explained and confirmed to the client

1.4. An agreement for ongoing service is developed when agreement is reached

2. Establish procedures for providing ongoing service

2.1. Personnel to implement each action in the ongoing service arrangements are identified and briefed

2.2. Internal and external documentation requirements are identified and followed

2.3. Key revision dates are diarised and client contact arrangements established

2.4. Monitoring procedures are established for critical timings and priorities and client objectives are periodically reviewed

3. Undertake and/or supervise review of financial plan

3.1. Arrangements are established for reviewing the ongoing relevance and performance of the financial plan

3.2. Arrangements are made for reviewing quality of ongoing service with the authorised representative ensuring the quality of ongoing service meets organisation and regulatory requirements

3.3. Instructions are issued to internal and external personnel as per plan requirements with checks and follow-ups made on lodgement of documentation to ensure plan timings are met

3.4. Fees and charges are obtained by the authorised representative and processed according to organisation and legislative requirements

3.5. Clear arrangements are established for clients to contact representatives at any time with concerns or queries

Qualifications and Skillsets

FNSFPL505A appears in the following qualifications:

  • FNS40710 - Certificate IV in Financial Practice Support
  • FNS50610 - Diploma of Financial Planning
  • FNS50611 - Diploma of Financial Planning