Provide appropriate services, advice and products to clients

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSIAD501A, 'Provide appropriate services, advice and products to clients'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide appropriate services, advice and products to clients' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Create rapport with client

1.1. Disclosure of capacity to client is consistent with code of practice requirements and client concerns, if any, are identified and responded to appropriately

1.2. Active listening skills are demonstrated in dealings with clients and services explained to them orally or, if necessary, in writing in a clear and unambiguous way, avoiding jargon and in language appropriate to the receiver

2. Identify client's needs, objectives and financial situation

2.1. The client is encouraged to express and clarify their attitudes, views, feelings and objectives

2.2. Relevant personal, financial and business details are collected from the client using an appropriate fact finder

2.3. The client's short-, medium- and long-term objectives and investment risk profile are identified using an appropriate fact finder

2.4. The client's preferences and concerns regarding options are identified using an appropriate fact finder where applicable and priorities identified and agreed upon

2.5. The fact finder is completed in accordance with the code of practice

3. Analyse client's needs, objectives and financial situation to identify appropriate solutions

3.1. All information from the fact find process is used in analysing client needs and determine an appropriate strategy to provide for identified needs and outcomes

3.2. Specialist advice is sought if required to address issues that professional judgement indicates may require further consideration.

4. Present appropriate solutions to client

4.1. Recommendations and features of the client advice record are explained and discussed with the client in a clear and unambiguous way with product knowledge appropriate for the service or advice offered demonstrated

4.2. Impact of key aspects of the recommendations are disclosed in a clear and concise manner to the client and they are guided through the key aspects of the client information brochure prior to signing the proposal

4.3. Requirements to put the recommended program into effect are explained to the client and a copy of the fact finder is provided to the client if requested

4.4. Confirmation is sought from client that they understand the recommendations presented

4.5. The client is assisted to make informed choices using the relevant documentation so that their needs and objectives are addressed consistent with their budgetary constraints

4.6. Agreement in principle to proceed is obtained from the client

5. Negotiate effectively

5.1. Decisions are clearly explained to the client in accordance with company policy and they are assisted to make appropriate decisions regarding solutions to their needs and objectives

5.2. Restraint and composure are exercised when dealing with conflict situations involving clients

5.3. Communication channels are maintained when dealing with complaints and following complaint handling procedures

6. Complete and maintain necessary documentation

6.1. Proposal and other documents are completed and, where appropriate, signed off

6.2. Client records are created or updated

6.3. Contract variations are completed where applicable

6.4. Confirmation including relevant documentation and contract variation is provided to the client and final plan implemented

6.5. Reference material is organised in a form which facilitates the selection of appropriate products to meet client's needs and updated on a regular basis

7. Provide after sales service

7.1. After sales service to be provided is clearly defined, and is communicated to the client and executed as needed

7.2. Fact finder, recommendations and client advice records are periodically reviewed

7.3. Any changes to the client's situation since previous recommendations were made are identified and acted upon at subsequent reviews

7.4. Areas of client dissatisfaction are acted upon in an ethical and timely manner and addresses code of practice requirements

Qualifications and Skillsets

FNSIAD501A appears in the following qualifications:

  • FNS41410 - Certificate IV in General Insurance
  • FNS60710 - Advanced Diploma of Financial Licensing Management
  • FNS60410 - Advanced Diploma of Financial Planning
  • FNS51210 - Diploma of Insurance Broking
  • FNS50710 - Diploma of Superannuation
  • FNS51110 - Diploma of General Insurance
  • FNS51010 - Diploma of Financial Markets
  • FNS40710 - Certificate IV in Financial Practice Support
  • FNS60510 - Advanced Diploma of Superannuation
  • FNS50610 - Diploma of Financial Planning
  • FNS41411 - Certificate IV in General Insurance
  • FNS50711 - Diploma of Superannuation
  • FNS50611 - Diploma of Financial Planning
  • FNS60711 - Advanced Diploma of Financial Licensing Management
  • FNS51011 - Diploma of Financial Markets
  • FNS51811 - Diploma of Financial Services
  • FNS51312 - Diploma of Life Insurance
  • FNS60513 - Advanced Diploma of Superannuation