Contribute to effective working relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PPMREL210, 'Contribute to effective working relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Contribute to effective working relationships' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1. Communicate with others in course of work

1.1. Communicate at work according to legislation and regulations, documentation and procedures and according to work health and safety (WHS) procedures, environmental procedures, standard operating procedures (SOP) and housekeeping requirements.

1.2. Demonstrate effective reading and listening skills.

1.3. Use questions to gain additional information.

1.4. Ensure verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice.

1.5. Avoid misunderstandings in communications, by using appropriate confirmation techniques.

1.6. Use various forms of non-verbal communication when working and communicating with others, in the course of duties.

2. Contribute to teamwork and work standards

2.1. Carry out work individually and in association with others, according to established performance standards.

2.2. Provide assistance and encouragement to others in workplace activities.

2.3. Acknowledge, discuss and act upon feedback on work performance.

2.4. Develop personal skills and knowledge through training and other means to ensure an effective contribution to work activities.

2.5. Understand and follow employment conditions.

2.6. Identify and incorporate at the workplace, individual rights and responsibilities, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles.

2.7. Take appropriate action to avoid and prevent harassment of others.

3. Resolve and prevent conflicts

3.1. Recognise conflict situations and seek appropriate assistance to resolve the conflict with the personnel involved, according to company procedures.

3.2. Solve conflicts by actively participating in conflict resolution procedures.

3.3. Recognise and respond to communication problems in the workplace to prevent conflicts.

Qualifications and Skillsets

PPMREL210 appears in the following qualifications:

  • PPM30116 - Certificate III in Pulping Operations
  • PPM20216 - Certificate II in Papermaking Operations
  • PPM20116 - Certificate II in Pulping Operations
  • PPM30216 - Certificate III in Papermaking Operations