Coordinate retail office

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRXADM002A, 'Coordinate retail office'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Coordinate retail office' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Maintain office procedures.

1.1.Monitor, record and order office supplies as required according to store policy and procedures.

1.2.Implement store policy and procedures in regard to special requests and requirements, according to set timeframes.

2. Process data in response to information requests.

2.1.Document requests for information and identify responses according to store policy.

2.2.Identify relevant external information sources.

2.3.Obtain access to identified sources.

2.4.Access and extract relevant information.

2.5.Identify and offer options and alternatives where available information does not match defined needs.

2.6.Accurately copy or summarise extracted information.

2.7.Compile and update appropriate records required for regulatory compliance to maintain security and confidentiality of contents.

3. Compose reports and correspondence.

3.1.Collate relevant information and edit as required.

3.2.Use clear, concise, easily understood language when writing text.

3.3.Use correct spelling, punctuation and grammar.

3.4.Draft and set out correspondence and reports according to store policy.

3.5.Produced edited report and dispatch to relevant personnel.

3.6.Copy and securely file final report according to store policy.

4. Maintain existing recording and filing systems.

4.1.Maintain recording and filing systems according to store policy.

4.2.Allocate new documents to designated category.

4.3.Monitor the issue and return of documents to ensure the integrity of the system is maintained.

4.4.Archive, remove and update documents to ensure appropriate space available for current records.

4.5.Identify and locate required files and dispatch to nominated person or section within designated time limits.

4.6.Monitor and record file and document movements.

4.7.Maintain documents in good condition and in correct location.

4.8.Separate confidential files from general files, with access available to nominated personnel only.

4.9.Monitor security system to ensure issued files are traceable at all times.

5. Maintain computer storage media.

5.1.Maintain storage media and filing system according to store policy and procedures.

5.2.Format digital storage media using correct procedures.

5.3.Create back up files to ensure safety, security and confidentiality of files is maintained.

5.4.Store back up files in the designated manner and location.

5.5.Regularly perform virus checks on the system and back up storage media.

5.6.Store hardware according to manufacturer instructions.

5.7.File and store software according to organisational procedures.

5.8.Observe Work Health and Safety (WHS) guidelines relating to screen based equipment and ergonomic work stations.

6. Maintain computer filing system.

6.1.Determine document filing requirements.

6.2.Create a filing system that reflects the size, nature and complexity of the workplace.

6.3.Implement security checks where necessary.

6.4.Add file names to the filing system as required.

6.5.Update the filing system regularly by deleting or archiving old files.

6.6.Exit programs according to screen prompts to preserve data.

Qualifications and Skillsets

SIRXADM002A appears in the following qualifications:

  • AHC32710 - Certificate III in Rural Merchandising
  • AHC32410 - Certificate III in Irrigation
  • AHC31210 - Certificate III in Retail Nursery
  • SIR20207 - Certificate II in Retail
  • SIR30107 - Certificate III in Community Pharmacy
  • SIR30207 - Certificate III in Retail
  • SIR40107 - Certificate IV in Community Pharmacy
  • SIR30212 - Certificate III in Retail Operations
  • SIR20212 - Certificate II in Retail Services
  • SIR30312 - Certificate III in Retail Supervision
  • AHC31216 - Certificate III in Retail Nursery
  • AHC32716 - Certificate III in Rural Merchandising