Work effectively in a retail environment

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRXIND001A, 'Work effectively in a retail environment'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work effectively in a retail environment' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Act responsibly.

1.1 Provide notification of shift availability, or non-attendance for shift, according to set time frames and according to store policy and procedures.

1.2 Interpret staff rosters accurately.

1.3 Recognise and describe organisational culture.


Act in a non-discriminatory manner.

2.1 Display non-discriminatory attitudes when interacting with customers, staff or management.

2.2 Use non-discriminatory language.


Develop retail industry knowledge.

3.1 Identify and access sources of information on the retail industry.

3.2 Obtain information to assist with effective work performance and career planning within the retail industry.

3.3 Identify and interpret relevant awards and agreements.

3.4 Identify and analyse role of employee and employer associations in industrial relations system.


Maintain personal presentation.

4.1 Maintain personal dress and presentation in a neat and tidy manner.

4.2 Maintain personal hygiene according to store policy and legislation.


Follow routine instructions.

5.1Receive and act upon instructions.

5.2 Use effective questioning to elicit information.

5.3 Assess, comprehend and act upon store information relevant to the particular task.

5.4 Plan and organise daily work routine within the scope of the job role.

5.5 Prioritise and complete tasks according to required timeframes.

Qualifications and Skillsets

SIRXIND001A appears in the following qualifications:

  • SFL30110 - Certificate III in Floristry
  • SFL20110 - Certificate II in Floristry (Assistant)
  • SIH30111 - Certificate III in Hairdressing
  • SIH20111 - Certificate II in Hairdressing
  • WRH40209 - Certificate IV in Trichology
  • WRH30109 - Certificate III in Hairdressing
  • WRH20109 - Certificate II in Hairdressing
  • CHC30608 - Certificate III in Active Volunteering
  • SIB50110 - Diploma of Beauty Therapy
  • SIB30110 - Certificate III in Beauty Services
  • SIB20210 - Certificate II in Nail Technology
  • SIB20110 - Certificate II in Retail Make-Up and Skin Care
  • SIB40110 - Certificate IV in Beauty Therapy
  • SIR20207 - Certificate II in Retail
  • SIR30107 - Certificate III in Community Pharmacy
  • SIR10107 - Certificate I in Retail Services
  • SIR20107 - Certificate II in Community Pharmacy
  • SIR40107 - Certificate IV in Community Pharmacy
  • SIR20307 - Certificate II in Wholesale
  • CUV40411 - Certificate IV in Photo Imaging
  • CHC30612 - Certificate III in Active Volunteering