Maintain operational quality and productivity

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRXQUA005A, 'Maintain operational quality and productivity'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Maintain operational quality and productivity' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Maintain productivity.


Efficiently manage systems for monitoring supply of both products and services to the business.


Implement systems for monitoring production and delivery of products and services.


Anticipate and manage disruptions to production and delivery of products and services.


Identify and report potential improvements to business processes and systems.


Immediately implement corrective actions to improve quality or productivity.


Assure quality.


Identify and set measures for service and process quality.


Apply tools for measuring quality.


Assess and report adherence to quality standards.


Build a commitment to continuous improvement.


Ensure work groups and teams understand quality approaches and procedures.


Design and complete work according to quality procedures and standards.


Confirm and communicate performance to relevant teams, operational units and managers.


Secure commitment of team members to quality outcomes and processes.


Seek feedback on how to improve process and service quality.


Implement process quality.


Devise quality standards affecting a specific work area.


Make tools for monitoring quality performance accessible to all staff.


Complete work according to quality standards.


Review existing work practices to ensure compliance with quality outcomes.

Qualifications and Skillsets

SIRXQUA005A appears in the following qualifications:

  • SIR30107 - Certificate III in Community Pharmacy
  • SIR40207 - Certificate IV in Retail Management
  • SIR40107 - Certificate IV in Community Pharmacy
  • SIR40212 - Certificate IV in Retail Management