Investigate new products and services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver WRBCS513B, 'Investigate new products and services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Investigate new products and services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Analyse market


Workplace marketing and merchandising policies are identified.


Client requirements are monitored informally in order to evaluate market trends and client needs.


New products and services are identified.


Opportunities to improve sales and services are identified.


Product and service range is monitored to identify the demand for individual items and seasonal variations.


Market competition is identified.


Product and service range is planned.


Plan product and service range


Service and product range is identified and assessed against workplace policies and procedures, market analysis, sales performance and fashion trends.


New techniques for service range are identified according to workplace policies and procedures.


Workplace space requirements and product/service mix are identified according to workplace policies and procedures.


Maintain supplier relations


Relationships with suppliers are established and maintained.


New suppliers are identified and existing suppliers are updated according to performance indicators and workplace requirements.


Negotiate supply of goods


Arrangements with suppliers are negotiated and implemented according to workplace policies and procedures.


Records of suppliers and stock are monitored for accuracy and legibility and appropriate action taken where necessary.


Records of negotiations and agreements are conveyed to appropriate personnel within designated time lines.


Immediate corrective action is taken where potential or actual problems with supply are indicated.


Product range and source of supply are analysed, evaluated and amended according to management, staff and client feedback.


Monitor quality control


Merchandise quality standards are established with suppliers according to legal requirements, client requirements and workplace policies and procedures.


Merchandise quality is monitored during supply and delivery process.


Stock return figures are recorded and analysed against target figures.


Introduce product range


Staff is informed of new product ranges and advised of preferred location of merchandise.


Staff training in product knowledge is implemented to introduce product range.


New products/services are demonstrated/displayed to staff according to workplace merchandising plan.


Maximise profit


Individual product range contributions are calculated/estimated against budget/targets.


Product range assessment checks are developed and implemented against budget/targets.


Profit margins are maximised in negotiations with suppliers.


Workplace pricing policies for services and products are determined according to stated net profit margin in workplace merchandising plan and legal requirements.


Specifications for terms of trade are negotiated.


Rationalise stock


Product range is updated at regular intervals.


Product lines to be deleted are identified and action taken to minimise adverse effect on profit.


Stock is consolidated as required to maximise sales potential.

Qualifications and Skillsets

WRBCS513B appears in the following qualifications:

  • WRH40109 - Certificate IV in Hairdressing
  • WRH50109 - Diploma of Hairdressing Salon Management